Last Updated: September 2026
At MANEAZY, we want you to be satisfied with your purchase. Due to the hygienic nature of innerwear products, certain restrictions apply to returns and exchanges.
1. Returns & Exchanges
For hygiene and safety reasons, innerwear products that have been worn, washed, used or removed from their original packaging may not be eligible for return or exchange.
A return or exchange may be considered if the product:
- Was received damaged
- Is defective
- Is the wrong product
- Is the wrong size due to an error on our part
- Does not match the product ordered
2. Eligibility
To request a return or exchange, please contact MANEAZY within 3 days of receiving your order.
The product must:
- Be unused
- Be unworn
- Be unwashed
- Have its original packaging intact
- Have all original tags/labels attached, where applicable
Products that show signs of use, washing, damage or alteration may not be accepted.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
We may request clear photographs or other information to verify the issue.
If the issue is confirmed, MANEAZY may offer:
- Replacement of the product, subject to availability; or
- An appropriate refund where replacement is not possible.
4. Change of Mind
We currently do not accept returns simply because a customer has changed their mind, particularly where the product has been opened or used.
Please carefully review the product details and size information before placing your order.
5. Size Exchanges
If MANEAZY offers size exchanges, the product must be completely unused, unworn and in its original packaging.
Any applicable delivery charges for size exchanges may be the customer’s responsibility unless the incorrect size was sent by MANEAZY.
6. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed through the applicable payment method or another mutually agreed method.
The time required for the refund to appear may depend on the payment provider or financial institution.
7. Non-Returnable Items
For hygiene reasons, the following may not be eligible for return or exchange:
- Worn innerwear
- Washed products
- Used products
- Products without original packaging
- Products damaged by the customer
- Products altered or modified after delivery
8. Return Shipping
If the return is due to an error by MANEAZY, such as receiving the wrong or defective product, MANEAZY may cover the applicable return shipping cost.
For other approved exchanges or returns, shipping charges may be the responsibility of the customer.
9. How to Request a Return
To request a return or exchange, contact us through our Contact Us page and provide:
- Order number
- Customer name
- Contact number
- Reason for return/exchange
- Photos/videos where applicable
Our team will review your request and provide the next steps.
10. Policy Changes
MANEAZY reserves the right to update this Refund & Return Policy when necessary.
Any changes will be published on this page.
MANEAZY — COMFORT MADE EASY.